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If you need to cancel your order and request a refund, we're here to help make the process as smooth as possible. Here's what to do:
Contact Us: Reach out to us through any of our available contact methods. Whether it’s via email, phone, or social media, we’re ready to assist.
Admin Fee: Please be aware that a £5 admin fee will be deducted from your refund amount.
Refund Method: We will process the refund back to your original payment method.
We aim to handle your refund request efficiently, ensuring a hassle-free experience.
Cancelling your subscription with Unique Magazines is straightforward. Just follow these steps:
Get in Touch: Contact us via any of our communication channels — phone, email, or social media. We're here to assist with your cancellation request.
Admin Fee: Please note, a £5 admin fee will be deducted from your refund balance.
Refund Processing: Your refund will be issued to the original payment method you used for the subscription.
We're committed to making the cancellation process as smooth and hassle-free as possible for you.
In the rare event that your magazine arrives damaged, we want to resolve the issue quickly and efficiently. Please follow these steps:
Contact Us Immediately: Reach out to us as soon as you notice the damage. You can contact us via phone, email, or social media.
Send a Photo: If possible, please send us a photo of the damaged magazine. This helps us understand the extent of the damage and improve our packaging process.
Replacement Arrangement: We will organise a replacement for the damaged magazine at no additional cost to you.
Our Packaging Commitment: We take great care in packaging to prevent damage, but sometimes mishaps occur during transit. We are dedicated to ensuring you receive your magazines in excellent condition.
Your satisfaction is our priority, and we strive to address and resolve any delivery issues swiftly and effectively.
We apologise for any mix-up with your order. If you've received a different magazine than what you ordered, here’s what to do:
Get in Touch: Please contact us as soon as possible. You can reach us via phone, email, or through our social media channels.
Order Correction: Let us know about the error, and we will swiftly take steps to correct your order and ensure you receive the right magazine.
We’re committed to resolving any issues promptly and ensuring your satisfaction with your magazine order.
Finding a surprise magazine in your mailbox? Here's how to handle it:
Reach Out to Us: Contact Unique Magazines if a magazine you didn't order arrives at your home. We're available via phone, email, or social media for your convenience.
Possible Gift Surprise: Sometimes, our customers receive magazines as surprise gifts from friends or family. We'll help verify if the magazine is indeed a thoughtful present meant for you.
Incorrect Addressee? If the magazine is addressed to someone who doesn't live at your address, inform us. We'll ensure that future deliveries are correctly routed.
Let us assist in unravelling the mystery of your unexpected magazine delivery. It could be a delightful surprise from someone who knows you well!
If you need to return a magazine to us, the process is straightforward and hassle-free, especially within the UK. Here's what to do:
Prepare the Magazine for Return: Cross out the delivery name and address on the package and write "Return to Sender."
Free Postage: You can drop the package in any post box. There's no charge for this service – it's completely free.
Include a Note or Email Us: It's helpful if you include a note inside the package explaining the reason for the return. Alternatively, you can send us an email with details about the return and the reason behind it.
This way, we can ensure your return is processed effectively and understand how we can better serve your needs in the future.
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