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We always send a confirmation of your order via email when an order is placed with Unique Magazines. Regardless of how you have placed the order you should get this email. If you email has not arrived within 5 minutes, please get in touch and we can verify the email address is correct and resend this for you.
If you wish to delay the start of an order which has already been processed, please call us as soon as possible to stop the first issue from being posted. If you had selected to start with the current issue, it may not be possible to stop the shipment. We will endeavour to stop any magazines from being posted for you.
If you wish to pause your order due to holidays, ill health, or any other reason we can stop issues from being posted until you contact again to resume your order.
If we discover that a magazine has stopped publishing, we will automatically raise a credit for the remaining balance of your order to your account. You will be sent an email advising if this has happened. The credit can be used to purchase any magazine from our website. If you do not want a credit and would prefer a refund, this option is within the email which is sent to you.
If the publisher of the magazine has changed the frequency of your chosen magazine, Unique Magazines will honour the number of issues on your subscription rather than the length of the subscription. **If the magazine was to totally rebrand and change format, we would inform customers and issue a credit of the remaining balance and advise how to reorder if required. **
Unique Magazines like to be flexible and will allow you to change the balance of your order to another title if required. Please get in touch and we will be happy to find you a title you enjoy.
If your magazine has been returned to us we will contact you and pause your subscription. We will only hold your magazine for 4 weeks. If we do not hear back from you within this time the order will be cancelled.
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